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Customer Service Officer (Up to $25K, 2-month contract)

Job Title: Customer Service Officer (Up to $25K, 2-month contract)
Contract Type: Temporary
Location: Hung Hom, Kowloon City District
Industry: Temporary & Contracting
Reference: 57978_1724122809
Contact Name: Leon Chan
Contact Email:

Job Description

Responsibilities

  • Answer high-volume customer phone inquiries during the new system launch period, provide professional responses and solutions
  • Promptly record and follow up on customer feedback, escalate issues to superiors
  • Assist in testing the new system's functions and user experience
  • Collaborate with the department to complete other ad-hoc tasks as required

Requirements

  • 1+ years of customer service or call center experience
  • Strong communication skills and a service-oriented mindset
  • Familiar with financial products/services and have basic financial knowledge
  • Excellent verbal and written communication skills in English, Cantonese and Mandarin
  • Proficient in using office software, able to quickly adapt to new systems
  • Ability to work in a fast-paced, high-volume environment

Working Schedule

  • 5 days work per week, Monday to Sunday, 9 hours per shift (including 1 hour lunch break)
  • 2-month contract, from early Sep to ealy Nov 2024

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purposes.



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