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Customer Service Representative (1-yr contract, up to 25k.)

Job Title: Customer Service Representative (1-yr contract, up to 25k.)
Contract Type: Contract
Location: Lai Chi Kok, Sham Shui Po District
Industry: CS and Telemarketing
Reference: 56691_1718792725
Contact Name: Derek Lok
Contact Email:

Job Description

Responsibilities:

  • Interact with customers to provide information on orders, products, availability, pricing, and other customer service-related issues.
  • Communicate effectively across different functions to gather customer order details, and maintain strong relationships with regular contractors, tradespeople, and customers.
  • Raise jobs, purchase orders, and enter orders into systems, ensuring accuracy of pricing, payment terms, freight, product availability, etc.
  • Collaborate closely with various departments on payments, credit limits, delivery holds, and initiate collection efforts for past due accounts. Research and resolve sales invoice discrepancies as they arise.
  • Answer all customer inquiries received via phone, email, and WhatsApp.
  • Assist in resolving product/service disputes and escalate customer issues when appropriate.

Requirements:

  • Experienced working in a similar customer service role
  • Strong phone communication skills and active listening abilities
  • Proficient computer skills and experience using Microsoft Office suite.
  • Familiarity with CRM and ERP systems and practices is preferred.
  • Ability to multitask, prioritize tasks, and manage time effectively.

Working Hours:

  • Monday to Friday, 9am - 6pm

Location:

  • Lai Chi Kok

Click "Apply Now" to apply for this position or call Derek at +852 6952 2022 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.