Customer Success Manager
| Job Title: | Customer Success Manager |
| Contract Type: | Contract |
| Location: | Hong Kong |
| Industry: | Temporary & Contracting |
| Reference: | 53715_1685013879 |
| Contact Name: | Peter Wong |
| Contact Email: |
Job Description
Customer Success Manager
Responsibilities
- Provide support of the trade data platform at every stage of the customer engagement, onboarding and post-sales process
- Focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping with upsells and renewals
- Conduct regular solution-oriented and data-driven reviews to assess and manage the performance of the platform and quality of service to customers
- Engage customers to optimize usage and mitigate churn risk by developing action plans and improvement plans for enhancement
- Manage a portfolio of accounts and act as a trusted advisor, to identify customers' needs and goals, provide strategic consultation and solutions
- Establish long-term and trustful relationship with customers to identify new opportunities and achieve growth in revenue
- Work closely with different internal and external parties for project coordination
Requirements
- Bachelor's degree in international Trade, Supply Chain Management, Global Business, or other related disciplines
- At least 4 years' experience in account management and client servicing, preferably in trade and logistics industry
- Strong knowledge and market insight in logistics industry, and familiar with related policies and regulations in APAC region
- Excellent communication skills with fluent spoken and written English and Mandarin
- Customer-oriented, problem-solving mindset for performance management
- Knowledge on Trade data platform, experience of logistics or trade related program or application launch and management will be a plus
Click "Apply Now" to apply for this position or call Peter Wong at +852 3180 4974 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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