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Membership Services Officer (Hotline, 1 year contract Max.30k)

Job Title: Membership Services Officer (Hotline, 1 year contract Max.30k)
Contract Type: Contract
Location: Hong Kong
Industry: Frontline Sales & Operation Support
Reference: 55132_1699358591
Contact Name: Derek Lok
Contact Email:

Job Description


  • Provide quality customer support and assistance via phone calls and other communications channels
  • Handle Members Raceday table reservations, queries, and complaints in a professional and timely manner
  • Provide product and service information to ensure a positive customer experience by providing personalized assistance
  • Provide accurate information and appropriate solutions to ensure Member's satisfaction
  • Provide outbound calls for product selling offered by the Club and provide recommendations based on Member's needs and preferences
  • Work in shifts in accordance with the shift duty as assigned

Job Requirements

  • Degree holder
  • With a minimum of 2 years' working experience in a sizable customer service, hotline or call center environment
  • Good communication skills in both verbal and written in English, Cantonese and Mandarin
  • Good interpersonal skills, patience and the ability to maintain calm and professional under pressure and understand customers' needs

Working Hours:

  • Five Days Week, 9 hours shifts

Working locations:

  • Shatin

Click "Apply Now" to apply for this position or call Derek at +852 6952 2022 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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