Membership Services Officer (Hotline, 1 year contract Max.30k)
| Job Title: | Membership Services Officer (Hotline, 1 year contract Max.30k) |
| Contract Type: | Contract |
| Location: | Hong Kong |
| Industry: | Frontline Sales & Operation Support |
| Reference: | 55132_1699358591 |
| Contact Name: | Derek Lok |
| Contact Email: |
Job Description
Responsibilities
- Provide quality customer support and assistance via phone calls and other communications channels
- Handle Members Raceday table reservations, queries, and complaints in a professional and timely manner
- Provide product and service information to ensure a positive customer experience by providing personalized assistance
- Provide accurate information and appropriate solutions to ensure Member's satisfaction
- Provide outbound calls for product selling offered by the Club and provide recommendations based on Member's needs and preferences
- Work in shifts in accordance with the shift duty as assigned
Job Requirements
- Degree holder
- With a minimum of 2 years' working experience in a sizable customer service, hotline or call center environment
- Good communication skills in both verbal and written in English, Cantonese and Mandarin
- Good interpersonal skills, patience and the ability to maintain calm and professional under pressure and understand customers' needs
Working Hours:
- Five Days Week, 9 hours shifts
Working locations:
- Shatin
Click "Apply Now" to apply for this position or call Derek at +852 6952 2022 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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