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Retail Learning & Development Manager

Job Title: Retail Learning & Development Manager
Contract Type: Permanent
Location: Hong Kong
Industry: Human Resources & Business Support
Reference: 53103_1678589778
Contact Name: Anson Lee
Contact Email:

Job Description

About the Client

Our client is a well-developed and sizable corporation within the retail sector. They are now seeking for a high calibre professional to join them as Retail Learning & Development Manager.

About the role

  • Report to Head of HR and supervise a small training team to handle full spectrum of talent development program
  • Work with Store Operation Head to identify training needs aligned with company objectives
  • Design and Implement in-store and classroom training programs focused on product knowledge, coaching, selling, and customer service skills
  • Develop and manage annual training plan and budget, monitoring expenses throughout budget reviews
  • Maintain close communication with Group level to ensure alignment with company objectives
  • Conduct regular store visits and audits, providing personalized field training
  • Produce regular training reports, checklists, and calendars for management and ensure effective communication of all information with internal parties

The Successful Applicant

  • Degree holder with major in Business Administration, Human Resources or related disciplines
  • Minimum 10 years L&D experience gained in sizeable organizations
  • Solid understanding and be passionate about staff learning and development
  • Have an eye for learning across different formats, channels, technologies and be in touch with the latest learning insights and thinking
  • Independent with a collaborative mindset
  • Excellent communication, influencing and analytical skills is needed
  • Proficient in both written and spoken English and Chinese

Click "Apply Now" to apply for this position or call Anson Lee at +852 3180 4976 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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