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Customer Service Officer ($20-23K)

Job Title: Customer Service Officer ($20-23K)
Contract Type: Permanent
Location: Kai Tak, Kowloon City District
Industry: Property & Construction
Reference: 54707_1706609709
Contact Name: Leon Chan
Contact Email:

Job Description

Job Responsibilities:





  • Monitor reception desks and concierge counters to ensure smooth operations and a welcoming environment
  • Deliver personalized and comprehensive concierge services to meet the needs of office tenants, visitors, and shoppers
  • Handle customer complaints, inquiries, and feedback with professionalism and a customer-centric approach
  • Work collaboratively with a team to achieve the company's key performance indicators and maintain high service standards
  • Prepare accurate and timely reports to provide insights into daily operations
  • Coordinate with internal departments to support promotional programs and initiatives that enhance tenant and shopper relationships
  • Assist in VIP tours and provide escorting services, ensuring a memorable experience for our distinguished guests
  • Flexibly perform additional tasks as required to contribute to the overall success of the team and organization





Job Requirements:





  • Diploma or Certificate in Business or related discipline
  • Minimum of 2 years of relevant experience in the customer service industry.
  • Experience working in Grade A Retail/Commercial Property is highly valued.
  • Excellent communication, interpersonal, and problem-solving skills.
  • ​Proficient in MS office (Word, Excel, Powerpoint) and good sense of WMS concepts
  • Fluency in English, Cantonese, and Putonghua, both spoken and written
  • Willingness to work on a shift basis, including



Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purposes.



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