Customer Service Officer 客戶服務主任 - 銀行客戶服務中心 (Circa HK$25,000)
Job Title: | Customer Service Officer 客戶服務主任 - 銀行客戶服務中心 (Circa HK$25,000) |
Contract Type: | Permanent |
Location: | Kowloon |
Industry: | Financial Services |
Reference: | 55512_1717396354 |
Contact Name: | Carmen Ng |
Contact Email: | carmen.ng@kos-intl.com |
Job Description
Responsibilities:
- Handle inbound customer calls in a professional and courteous manner, addressing inquiries, resolving issues, and providing accurate information about banking products and services.
- Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions and assistance.
- Respond to customer inquiries regarding account balances, transactions, loan information, online banking, and other related services.
- Process customer requests, such as card activations, account updates, and funds transfers, accurately and efficiently.
- Document all customer interactions and transactions in the bank's CRM system, ensuring accurate and thorough record-keeping.
- Collaborate with various departments within the bank to resolve complex customer issues and escalate matters as needed.
- Stay updated on banking policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.
Requirements:
- Fluent in Cantonese, basic in English and Mandarin.
- Previous experience in a call center or customer service role is an advantage.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers from diverse backgrounds.
- Active listening skills and the ability to empathize with customers' needs and concerns.
- Strong problem-solving skills to quickly and effectively address customer issues.
- Proficiency in using computer systems, CRM software, and other relevant technology.
- Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.
- Commitment to maintaining customer confidentiality and adhering to data protection regulations.
- HKDSE or equivalent. Qualified in HKSI 178 and IIQE123 is a plus.
職責:
- 以專業和禮貌的方式處理來電,解答查詢,解決問題,並提供有關銀行產品和服務的準確資訊。
- 透過積極傾聽客戶的意見、了解他們的需求並提供適當的解決方案和協助,提供卓越的客戶服務。
- 回覆客戶有關帳戶餘額、交易、貸款資訊、網路銀行及其他相關服務的詢問。
- 準確且有效率地處理客戶請求,例如信用卡啟動、帳戶更新和資金轉帳。
- 在銀行的 CRM 系統中記錄所有客戶互動和交易,確保準確、徹底的記錄保存。
- 與銀行內各部門合作解決複雜的客戶問題並根據需要升級問題。
- 了解銀行政策、程序和行業法規,為客戶提供準確和最新的資訊。
要求:
- 香港中學文憑考試或同等學歷。
- 粵語流利,英語和普通話基礎。
- 具有客戶服務的經驗。
- 良好的口頭和書面溝通能力,能夠與來自不同背景的客戶進行有效互動。
- 良好傾聽的技巧以及解決客戶需求和擔憂的能力。
- 優秀的問題解決能力,能夠快速有效地解決客戶問題。
- 熟練使用電腦系統、CRM軟體和其他相關技術。
- 能夠在快節奏、截止日期驅動的環境中同時處理多項任務並有效地工作。
- 致力於維護客戶機密並遵守資料保護法規。
- 願意輪班工作會優先考慮。
- 具備 HKSI 178 和 IIQE123 資格者,可申請經理級職位。
Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
![](https://counter.adcourier.com/Y2FybWVuLm5nLjE2MjUzLjcwNjdAa29zaW50bC5hcGxpdHJhay5jb20.gif)
Job has Expired
Get similar jobs like these by email
By submitting your details you agree to our Privacy Policy
Consultant
Share this job
Similar jobs
-
Customer Service Manager - FX/ Margin Call (HK$30K - $40K)
-
Checker/ Counter Service Officer - Teller (HK$18,000 - $32,000)
-
Senior Insurance Officer / Insurance Officer
-
Head of Talent Acquisition - Professional Services
-
Chief Financial Officer (PE Fund Manager)
-
Head of Talent Acquisition - Financial Services Sector
-
Private Wealth Manager(Solomon JFZ)
-
VP Risk Management - Business Continuity
-
ETF Sales
-
Assistant Manager, Business Sales Analysis (Corporate Banking)
-
Head of Unsecured Loans Product & Partnership (Bank)
-
Senior Director - Investment Risk Management