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Marketing Officer-CRM (6-month contract, $25-28K)

Job Title: Marketing Officer-CRM (6-month contract, $25-28K)
Contract Type: Contract
Location: Tsim Sha Tsui, Yau Tsim Mong District
Industry: Sales & Marketing
Reference: 55632_1706063055
Contact Name: Leon Chan
Contact Email:

Job Description

Job Description

Responsibilities

  • Track and analyze monthly KPI performance at market and boutique levels
  • Communicate KPI performance and upcoming CRM activities to the retail team
  • Assist in planning and implementing CRM programs based on customer segmentation
  • Manage customer service matters and follow up on escalation cases
  • Evaluate the effectiveness of delighting programs and manage the customer database
  • Support the retail team with CRM materials for boutique usage
  • Support and handle other ad-hoc projects and assignments as required

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 2-3 experience in Customer Relationship Management, KPI tracking, and performance analysis
  • Strong analytical skills with the ability to draw insights from data and make data-driven recommendations
  • Knowledge of retail operations and customer segmentation strategies
  • Proficiency in CRM systems and data analysis tools
  • Excellent written and verbal communication skills in English, Cantonese, and Mandarin
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Immediate availability is preferable

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purposes.


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