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(Senior) Customer Service Officer

Job Title: (Senior) Customer Service Officer
Contract Type: Permanent
Location: Hong Kong
Industry: Sales & Marketing
Reference: 52723_1684829808
Contact Name: Andy Lo
Contact Email:

Job Description

About Our Client
Our client is a renowned retail group with multi brands. They are now looking for a Senior Customer Service Officer to join the regional call centre and perform daily call centre operations.


Responsibility

  • Handle day-to-day customer enquiries and complaints
  • Process daily orders via telephone, e-mail, live chat and assist the eCommerce platform operation
  • Maintain a close relationship with the Sales Department and Logistic Team to ensure the products are delivered on time
  • Coordinate with the Sales team for order status and credit issues
  • Work closely with the Sales team to provide a variety of support services
  • Perform ad-hoc tasks assigned


Requirements:

  • DSE or above with at least 5 years of solid customer service experience
  • Good telephone manners, strong hotline and problem-solving skills
  • Excellent interpersonal and communication skills
  • Friendly and approachable
  • Good command of both spoken and written Chinese and English

Click "Apply Now" to apply for this position or call Andy Lo at +852 3180 4937 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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