Senior Customer Service Officer (Insurance Hotline, Up to $35k)
| Job Title: | Senior Customer Service Officer (Insurance Hotline, Up to $35k) |
| Contract Type: | Permanent |
| Location: | Ngau Tau Kok, Kwun Tong District |
| Industry: | CS and Telemarketing |
| Reference: | 55096_1698924541 |
| Contact Name: | Derek Lok |
| Contact Email: |
Job Description
Responsibilities
- Handle customer enquiries over the phone, resolve customer concerns / complaints in compliance with internal and regulatory guidelines
- Provide professional service and prompt assistance to distributors, policyholders and potential clients
- Investigate and solve clients' problems and recommend / deliver solution to clients. Identify opportunities to improve work efficient and effectiveness, make recommendations and implement.
- Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
- Assist in other ad-hoc tasks
Job Requirements
- A degree holder with 2+ years' solid hotline experience in insurance industry is preferable; Candidate will less experience will be considered as Customer Services Officer
- Experience in leading or supervising a team of customer service staff
- Willing to work on shift and rotation basis
- IIQE registered
- Completion of LOMA 280 & 290 is an advantage
- Good communication and interpersonal skills
- Good command of both written and spoken English and Chinese (including Putonghua)
- Excellent telephone manner with good interpersonal skills.
Working Hours:
- Monday to Friday, 9am - 6pm
- Saturday, 9am - 1pm (twice a month with OT compensation)
Working locations:
- Ngau Tau Kok
Click "Apply Now" to apply for this position or call Derek Lok at +852 3180 4947 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job has Expired
Get similar jobs like these by email
By submitting your details you agree to our Privacy Policy