Senior Customer Service Officer (Insurance Hotline, Up to $35k)
|Job Title:||Senior Customer Service Officer (Insurance Hotline, Up to $35k)|
|Location:||Ngau Tau Kok, Kwun Tong District|
|Industry:||CS and Telemarketing|
|Contact Name:||Derek Lok|
- Handle customer enquiries over the phone, resolve customer concerns / complaints in compliance with internal and regulatory guidelines
- Provide professional service and prompt assistance to distributors, policyholders and potential clients
- Investigate and solve clients' problems and recommend / deliver solution to clients. Identify opportunities to improve work efficient and effectiveness, make recommendations and implement.
- Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
- Assist in other ad-hoc tasks
- A degree holder with 2+ years' solid hotline experience in insurance industry is preferable; Candidate will less experience will be considered as Customer Services Officer
- Experience in leading or supervising a team of customer service staff
- Willing to work on shift and rotation basis
- IIQE registered
- Completion of LOMA 280 & 290 is an advantage
- Good communication and interpersonal skills
- Good command of both written and spoken English and Chinese (including Putonghua)
- Excellent telephone manner with good interpersonal skills.
- Monday to Friday, 9am - 6pm
- Saturday, 9am - 1pm (twice a month with OT compensation)
- Ngau Tau Kok
Click "Apply Now" to apply for this position or call Derek Lok at +852 3180 4947 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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