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Senior/ Counter Service Officer - Teller (HK$21,000 - $28,000)

Job Title: Senior/ Counter Service Officer - Teller (HK$21,000 - $28,000)
Contract Type: Permanent
Location: Hong Kong
Industry: Financial Services
Reference: 55176_1710496762
Contact Name: Carmen Ng
Contact Email: carmen.ng@kos-intl.com

Job Description

Are you a customer-oriented individual with excellent attention to detail and a passion for providing exceptional banking services? If so, our client is currently seeking enthusiastic individuals to join their team as Bank Tellers.



Responsibilities:

- Conduct various teller transactions, including cash deposits and withdrawals, check cashing, fund transfers, and currency exchange, accurately and efficiently.

- Welcome customers to the bank, assess their needs, and provide personalized assistance and guidance on banking products and services.

- Handle customer inquiries and resolve any issues or concerns promptly, ensuring a positive customer experience.

- Process loan payments, account updates, and other customer requests promptly and accurately.

- Adhere to security and compliance protocols to protect the bank's assets and maintain customer confidentiality.

- Balance cash drawers and maintain accurate records of daily transactions.

- Collaborate with team members and contribute to a cohesive and efficient work environment.



Requirements:

- HKDSE or equivalent.

- Fluent in Cantonese, basic in English and Mandarin.

- Previous experience in a customer service role, preferably in a banking or retail environment.

- Strong numerical and computer skills, with the ability to learn and navigate banking software and systems.

- Excellent interpersonal and communication skills, with the ability to build rapport and effectively communicate with diverse customers.

- Attention to detail and accuracy in cash handling and transaction processing.

- Ability to work in a fast-paced environment and handle multiple tasks efficiently.

- Professionalism, integrity, and a commitment to maintaining customer confidentiality.

- Knowledge of banking products, services, and procedures is desirable.



Benefits:

- Competitive salary and comprehensive benefits package.

- Opportunities for professional development and career advancement.

- A supportive and inclusive work environment that values diversity.

- Access to banking industry training and resources.

- Medical insurance.


Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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