Assistant Manager (Customer Service System & Support)
Job Title: | Assistant Manager (Customer Service System & Support) |
Contract Type: | Permanent |
Location: | Kowloon |
Industry: | Technology |
Reference: | 51593_1686045616 |
Contact Name: | Sharon Tsu |
Contact Email: | sharon.tsu@kos-intl.com |
Job Description
About The Client
Our client is a well-known listed company with strong business in both Hong Kong & China, and they are looking for Assistant Manager to join their team.
Job Description
- As a supervisor, lead a small team to manage, monitor and support customer service system enhancement and customization
- Be the key contact person between frontline users and internal team, identify and resolve the users' requests
- Gather and analyse user requirement, and translate business requirements into functional design
- Work closely with software development team, and coordinate with vendors to achieve business goals
- Conduct UAT and prepare user training
Qualifications
- Degree holder in Computer Science, Information Management or Business administration related disciplines
- Minimum 3 years of experience in CRM & customer service system management and support
- Experience in business process re-engineering or operation optimization will be an advantage
- With team leading experience is preferred
- Good team player and excellent in problem solving
- Strong in communication and interpersonal skills
- Good command in English and Chinese, fluent in Mandarin is a must
Click "Apply Now" to apply for this position or call Sharon Tsu at +852 3180 4950 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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