Customer Care Executive (International luxury Retail)
Job Title: | Customer Care Executive (International luxury Retail) |
Contract Type: | Permanent |
Location: | Central and Western District, Hong Kong |
Industry: | Consumer Retail & FMCG |
Reference: | BBBH7844_1571879101 |
Contact Name: | Tom Wong |
Contact Email: |
Job Description
About Our Client:
Our client is a International Luxury Retails, with their expension they are now looking for right candidate to join their new team.
Responsibilities
- Work in new set up call centre with total 12 CS, reporting a small team of 5 with 1 senior CS and supervisors. Mainly responsible for:
- Answer daily phone calls and emails in a high service level stand, enquiries including product requests, after-sales, complaints, repairs, etc
- Live chats, real time online channels enquiries handling
- Communicate closely with boutiques, ensure clear and complete handover of cases like repair, reservation, VIPs
- Total Package around $22-25K x 13 + Bonus
Requirements:
- Bachelor degree preferred with 2 years of experience in retail, customer / concierge service or luxury brand.
- Fluent in Mandarin, English and Cantonese.
- Excellent customer service skills, Fashion and / or Watches & Fine Jewelry experience preferred
- Good team player.
Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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