Customer Service Manager
| Job Title: | Customer Service Manager |
| Contract Type: | Permanent |
| Location: | |
| Industry: | Consumer Retail & FMCG |
| Reference: | 45067_1605671476 |
| Contact Name: | Martin Tsang |
| Contact Email: | martin.tsang@kos-intl.com |
Job Description
To enhance the quality of customer service, our client is looking for a high calibre to join their team as a Customer Service Manager.
Job Description
- Supervise the CS team to ensure the service stadnard is met by following operation guidelines and procedures
- Handle escalations and complaints within the established timeframe to ensure service satisfaction
- Prepare regular reports for management review
- Provide internal training to the team regularly
- Optimize the membership program
- Assist in ad hoc projects if neccessary
Requirement
- F.7 or above level qualification
- Minimum 5 years of working experience in related field
- Entrepreneurial mindset that could bring new ideas to the team
- Fluency in written and spoken Cantonese and English
- Proficient in MS Word, Excel, PowerPoint
Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job has Expired
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