Customer Service Manager (Supermarket)
Job Title: | Customer Service Manager (Supermarket) |
Contract Type: | Permanent |
Location: | |
Industry: | Consumer Retail & FMCG |
Reference: | 45067_1610347805 |
Contact Name: | Martin Tsang |
Contact Email: | martin.tsang@kos-intl.com |
Job Description
To enhance the quality of customer service, our client is looking for a high calibre to join their team as a Customer Service Manager.
Job Description
- Supervise the CS team to ensure the service stadnard is met by following operation guidelines and procedures
- Handle escalations and complaints within the established timeframe to ensure service satisfaction
- Prepare regular reports for management review
- Provide internal training to the team regularly
- Optimize the membership program
- Assist in ad hoc projects if neccessary
Requirement
- Ideally has customer service experience from premium supermarket
- F.7 or above level qualification
- Minimum 5 years of working experience in related field
- Entrepreneurial mindset that could bring new ideas to the team
- Fluency in written and spoken Cantonese and English
- Proficient in MS Word, Excel, PowerPoint
Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job has Expired
Get similar jobs like these by email
By submitting your details you agree to our Privacy Policy
Consultant
Share this job
Similar jobs
-
Head of Sales (General Trade / Food Services)
-
Digital Media Manager (FMCG)
-
Digital & CRM Manager (FMCG)
-
Product Marketing Manager (Fashion retail)
-
Assistant Training Manager (Lifestyle product)
-
Business Insight Manager, Commercial Analysis (FMCG)
-
(Senior) Key Account Executive
-
Key Account Executive (Modern Trade)
-
Sales Representative (FMCG - Key Account/ Modern Trade)