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IT Support Analyst, Regional Role

Job Title: IT Support Analyst, Regional Role
Contract Type: Permanent
Location: Kowloon
Industry: Technology
Reference: 54706_1694527462
Contact Name: Harry Yau
Contact Email: harry.yau@kos-intl.com

Job Description

About our client

Our client is a multinational distributor providing cutting-edge electronics products to the global market, and currently, they are looking for an IT Support Analyst to join their IT operations team in Hong Kong.

About the role

  • Provide L1/2 IT support on application/infrastructure/security issues to regional end users in a timely and efficient manner
  • Working with HQ and local IT team to perform regional project design, management, implementation, etc.
  • Assisting with the IT administrative tasks, such as SOP drafting, documentation, license, inventory planning, etc.
  • Reporting to senior management and regional stakeholders on regular meetings
  • Support IT network operations and security activities

Requirements

  • At least 1 years of relevant working experience in providing IT helpdesk
  • Experience in providing IT support and operations in a sizable organization on a regional scale
  • Familiar with troubleshooting and supporting end-user-side technologies, such as desktop, AD, O365, Teams, SharePoint, conference solutions, etc.
  • Familiar with system administration, including system health checking/troubleshooting/configuration, network troubleshooting, Endpoint solutions, data protection tools, etc.
  • With ITIL certification would be an advantage
  • Good communication and interpersonal skills with a strong teamwork spirit
  • Good command of English and Chinese(Both Cantonese and Mandarin)

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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