Senior Business Analyst (CRM/Customer Service System) ~40K
Job Title: | Senior Business Analyst (CRM/Customer Service System) ~40K |
Contract Type: | Permanent |
Location: | Kowloon |
Industry: | Technology |
Reference: | 51593_1660732550 |
Contact Name: | Sharon Tsu |
Contact Email: | sharon.tsu@kos-intl.com |
Job Description
About The Client
Our client is a well-known listed company with strong business in both Hong Kong & China, and they are looking for Senior Business Analyst to join their team.
Job Description
- Responsible for CRM and customer service system enhancement and customization projects
- Act as super user of system and lead small team to optimize operation procedure
- Gather and analyse user requirement, and translate business requirements into functional design
- Be the key interface between business units and IT development team, and coordinate with vendors to achieve business goals
- Conduct UAT and training workshop to users
Qualifications
- Degree holder in Computer Science, Information Management or Business administration related disciplines
- 3-5 years of relevant experience in business requirement study and project management, preferably working in local or sizable companies
- Experience in business process re-engineering or operation optimization
- Familiar with CRM or customer service system is a plus
- Proficient in Excel, PowerPoint, or other BI tools
- Strong in communication and interpersonal skills
- Good command in English and Chinese
Click "Apply Now" to apply for this position or call Sharon Tsu at +852 3180 4950 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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