[25-28K] Senior Concierge Officer - 高級客戶服務主任

Job Title: [25-28K] Senior Concierge Officer - 高級客戶服務主任
Contract Type: Permanent
Location: Kai Tak, Kowloon City District
Industry: CS and Telemarketing, Hospitality, Food & Beverage & Travel, Property & Construction
Reference: 56515_1716541990
Contact Name: Chris Wong
Contact Email:

Job Description


  • Lead the team to provide one-stop concierge service to office tenants at Grade A commercial property and shoppers at the mall.
  • Identify new services to customers.
  • Manage customers' complaints, inquiries and feedbacks in any form from all channels, in a courteous and efficient manner, and able to work as a team to achieve company's key performance indicators.
  • Coordinate with internal departments to support promotional programs and continuously strengthen relations with tenants and shoppers.
  • To assist in VIP tour and escorting.
  • Perform ad hoc tasks when required.
  • Shift duty is required.


  • Diploma or Certificate in related disciplines.
  • Minimum 5 years' relevant experience in customer service industry.
  • Excellent communication, interpersonal and problem solving skills.
  • Attentive with positive customer service attitude.
  • Good command in English & Chinese (Cantonese & Putonghua) is a must.

Click "Apply Now" to apply for this position or call Chris Wong at +852 3180 4914 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.