Job Description
About the Client
Our client is a renowned high-end fashion and lifestyle retailer with strong retail and online presence in Hong Kong and Greater China. Having experienced rapid growth with multinational designer labels, they are well placed to continue their expansion and a CRM Manager is sought to join the team.
About the Role
Reporting to the Head of CRM, you will lead a small team and responsible for the development of customer communication plans to deliver personalized communications to customer and drive sales. You are the owner of the customer database and will work closely with internal teams to ensure customer journey and the communications are well-supported and consistent with the brand. You will develop and lead the team to execute CRM strategies. You will design operational procedures and communicate with cross-functional teams to ensure customer experience at different touch points. You will manage partners and vendors to ensure the scope of service is delivered in a timely and accurate manner and conduct customer analysis and provide insights for future strategic planning.
Requirements
- Degree holder with at least 5 years of CRM experiences in Retail industry or loyalty marketing agency
- Solid experience in managing customer experience and journey
- Strong business acumen, analytical skills and numerical sense
- Strong leadership, communication and problem solving skills
- Excellent command in spoken and written English and Chinese
Click "Apply Now" to apply for this position or call Chamy Wong at +852 3180 4965 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
