Customer Service Officer (insurance, up to $23k)

Job Title: Customer Service Officer (insurance, up to $23k)
Contract Type: Contract
Location: Quarry Bay, Eastern District
Industry: Temporary & Contracting
Reference: 56029_1710925412
Contact Name: Peter Wong
Contact Email:

Job Description

Customer Service Officer (Insurance, up to $23k)

  • Outbound call, post sales
  • Exp in insurance back office / customer service
  • IIQE Paper 1,3,5
  • 1-year renewable contract
  • Location: Quarry Bay


  • Provide effective post sales call outbound call services to customers and follow through customer request to enhance customer experience.
  • Handle outbound on policy retention to conserve customer.
  • Handle inbound customer and channel enquiry (inbound and walk-in) and turn dissatisfaction into positive services by building customer trust.
  • Handle written enquiry from customer and channel.
  • Achieve all KPIs set by the Company at all times.
  • Recommend changes to procedures/processes for ongoing improvement of customer services and participate in their implementation.
  • Handle any ad hoc tasks assigned by line manager.


  • University graduate preferred
  • At least 3 years' insurance back office / customer service experience
  • IIQE paper 1,3,5
  • Self-motivated, a quick learner and a good team player
  • Work well under pressure and able to complete task at a timely manner
  • Ability to handle multi-task, work on own initiative and prioritize work
  • Good command of both written and spoken English, Cantonese and Mandarin
  • Good knowledge of Microsoft Word, Excel, PowerPoint and Chinese Word Processing

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now" or whatsApp 6764 0288. Information collected will be treated in strict confidence and only be used for recruitment purpose.