Customer Service Officer (Shopping Mall)

Job Title: Customer Service Officer (Shopping Mall)
Contract Type: Permanent
Location: Hong Kong
Industry: Sales & Marketing
Reference: 47590_1655867775
Contact Name: Andy Lo
Contact Email:

Job Description

About Our Client

Our client is a renowned property developer which will bring an innovative shopping & office landmark to Hong Kong in 2023. They are now looking for Customer Service Specialists to support their concierge operation and participate in the pre-opening project.


  • Provide excellent customer service to visitors
  • Work closely with internal and external parties across the area of service provisioning, fault management, resolution
  • Handle customer complaints, inquiries and feedbacks
  • Provide recommendations to facilitate customer experience and drive for improvement on service standards and company image at the same time to convert sales/business growth
  • Conduct regular service reviews with clients to promote efficiency, look for service improvements and seek further business opportunities


  • Diplomna or above with at least 2 years of solid customer service/relationship management experience
  • Having pre-opening or CS experience in commercial buildings or shopping malls is an advantage but not a must
  • Good analytical and numerical skills
  • Excellent interpersonal and communication skills
  • Friendly and approachable
  • Good command of both spoken and written Chinese and English
  • Candidates with less experience will be considered as Senior Concierge Specialists

Click "Apply Now" to apply for this position or call Andy Lo at +852 3180 4937 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.