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Customer Service Representative - Credit Card (20K+)

Job Title: Customer Service Representative - Credit Card (20K+)
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Industry: Financial Services
Reference: BBBH9751_1570443408
Contact Name: Mary Chan
Contact Email: mary.chan@kos-intl.com

Job Description


Job Purpose:

Perform Telesales roles & responsibilities to cross-sell loan products to customers through making outbound calls and receiving inbound hotline. Deliver consistent quality services to customers and achieve sales targets.

Main Responsibilities:

  • Promote the bank's loan products to new and existing customers with the purpose of generating business revenue to the Bank
  • Provide feedbacks to Managers on the Marketing campaigns and ideas for enhancements
  • Refer difficult enquiries and non-routine cases to Managers
  • Achieve the sales targets and objectives and meet service standard
  • Comply all internal guidelines, legal and regulatory requirements

Incumbent Requirements:

  • Secondary education with relevant experience in sales and customer services
  • Good communication skills in Cantonese, English and Mandarin
  • Aggressive and hardworking
  • Ability to work under pressure and achieve sales target

Click "Apply Now" to apply for this position or call Mary Chan at +852 3180 4948 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.