IT Service Manager(ServiceNow Implementation)

Job Title: IT Service Manager(ServiceNow Implementation)
Contract Type: Permanent
Location: Kowloon City
Industry: Technology
Reference: 56482_1716302646
Contact Name: Harry Yau
Contact Email:

Job Description

About the client

Our client is a reputable firm providing professional service, and currently, with the need of digitalization, they are looking for an IT Service Manager to engage in the ServiceNow transformation projects.

About the role

  • Leading IT helpdesk/service desk teams and coordinating with application and infrastructure teams to deliver smooth overall IT operation
  • Managing IT helpdesk team and vendors on their service delivery quality through monitoring KPI, SAL, etc.
  • Handling and coordinating emergency change in a timely manner
  • Maintaining IT operation procedures and policies for efficiency enhancement, such as incident management, change management and problem management
  • Analyzing requirements from relevant business stakeholders(e.g. IT/operation/business) to refine IT service strategy, such as change management, escalation procedure, service quality review


  • Bachelor's degree holder in Computer Science, Information Technology or a related discipline
  • Minimum 6 years of relevant working experience, with at least 3 years in IT user support supervision/service delivery/project management in enterprise-level/multinational companies
  • With experience in ticketing system implementation project is a must, preferably in ServiceNow
  • Solid experience in vendor management, team leading, and business stakeholder liaison
  • With insights into group-level digital transformation/migration process in the application, infrastructure and IT security sector
  • Familiar with the ITIL framework
  • With good communication, analytics, and problem-solving skills
  • Good command of English and Chinese(Mandarin & Cantonese)

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.