IT Support Engineer, Infrastructure

Job Title: IT Support Engineer, Infrastructure
Contract Type: Permanent
Location: Hong Kong
Industry: Technology
Reference: 49068_1641949207
Contact Name: Harry Yau
Contact Email:

Job Description

About our client

Our client is a renowned digital company with a strong foundation in Hong Kong, and they are looking for an IT Support Engineer to join their team.

About the role

  • Providing daily L1 technical support and handling requests from end-users in a timely-manner
  • Assisting L2 administration and operating activities in the IT infrastructure side, including system and networking
  • Setting up and maintaining computer/IP phone/conference-meeting-related systems
  • Providing training for end-users on the application of IT resources
  • Launching IT project and troubleshooting with cooperation with global IT supporting team
  • Escalating technical issues to relevant parties, such as vendors and application teams


  • 1-3 years of related IT support working experience
  • Familiar with office IT resource setup(e.g., VPN & firework setup /Microsoft software/telephone & conference system)
  • Experience in system administration is a plus (e.g. AD/Exchange/File server)
  • Experience in network configuration and troubleshooting is a plus
  • Good communications and interpersonal skills, proactive team player
  • Good command of spoken and written English & Chinese

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.