Job Description
Job Description
Responsibilities
- Track and analyze monthly KPI performance at market and boutique levels
- Communicate KPI performance and upcoming CRM activities to the retail team
- Assist in planning and implementing CRM programs based on customer segmentation
- Manage customer service matters and follow up on escalation cases
- Evaluate the effectiveness of delighting programs and manage the customer database
- Support the retail team with CRM materials for boutique usage
- Support and handle other ad-hoc projects and assignments as required
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field
- 2-3 experience in Customer Relationship Management, KPI tracking, and performance analysis
- Strong analytical skills with the ability to draw insights from data and make data-driven recommendations
- Knowledge of retail operations and customer segmentation strategies
- Proficiency in CRM systems and data analysis tools
- Excellent written and verbal communication skills in English, Cantonese, and Mandarin
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Immediate availability is preferable
Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".
Information collected will be treated in strict confidence and only be used for recruitment purposes.
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