Senior IT Service Management Analyst

Job Title: Senior IT Service Management Analyst
Contract Type: Permanent
Location: Hong Kong
Industry: Technology
Reference: 56059_1711339578
Contact Name: Harry Yau
Contact Email:

Job Description

About our client

Our client is a logistics company with a solid market foundation in the Asia region, and now they are looking for a Senior IT Service Management Analyst to join their team.

About the role

  • Reviewing, developing, rolling out, and maintaining IT service/operations policies and procedures for efficiency/IT control enhancement, such as incident management, change management and problem management
  • Assisting the line manager to participate in IT governance and control duties, including IT policy review, IT risk assessment, IT audit, SLA planning, etc.
  • Analyzing requirements from relevant business stakeholders(e.g. Application/Infrastructure teams & business) to refine IT service strategy, such as change management, escalation procedure, service quality review
  • Engaging in different IT projects and working as the SME in ITIL framework and IT governance to provide advisory


  • Minimum 5 years of relevant experience in IT service management control or IT governance
  • Bachelor's degree holders in the relevant discipline, such as information technology, computer science, or cybersecurity
  • Familiar with IT service design, ITIL framework and IT governance
  • Holder of ITIL/PMP is a plus
  • With a good IT security mindset/Holder of relevant certificates(e.g. CISA, CISM, CISSP) is a plus
  • With good experience in project management and vendor management
  • Good command of English & Chinese(Mandarin & Cantonese)

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.