Senior IT Support Analyst

Job Title: Senior IT Support Analyst
Contract Type: Permanent
Location: Hong Kong
Industry: Technology
Reference: 54151_1693561367
Contact Name: Harry Yau
Contact Email:

Job Description

About the role

  • Providing daily technical support and handling requests from end-users in a timely manner
  • Setting up and maintaining office IT equipment to secure daily operation
  • Providing first-tier network support
  • Setting up and maintaining computer/telephone/conference-meeting-related system
  • Providing training for end-users on the application of IT resources
  • Launching IT projects and troubleshooting by cooperation with other IT teams
  • Liaising with vendors to solve IT hardware/software issues


  • Bachelor degree holder in Computer Science, Information Technology or related discipline
  • 5+ years of related L1 user support working experience
  • Familiar with mainstream office IT resource setup(e.g., network infrastructure/desktop software/telephone & conference system)
  • Experience in AD, O365, printing solutions, Windows OS desktop, etc.
  • Proficiency in MS Office applications
  • Excellent communication and interpersonal skills, proactive team player
  • Good command of spoken and written English & Chinese

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.