Service Manager (Diagnostics)

Job Title: Service Manager (Diagnostics)
Contract Type: Permanent
Location: Hong Kong
Industry: Healthcare & Life Sciences
Reference: 50800_1654657289
Contact Name: Patsy Cheung
Contact Email:

Job Description

About our Client

Our client is a US biotechnology company and a dominant leader specializing in manufacturing cutting edge technology to support scientific research. To cope with their expansion plans in Asia, they are now inviting a Service Manager to join their Hong Kong team.

About the Role

Reporting to the Regional Technical Division Director and leading a team Engineers. Your role is to implement service strategies and standard operating procedures to improve overall efficiency for all activities related to service department. You will develop reporting and tracking key performance metrics to support the business, and to ensure the highest operational efficiency while the operation comply with ISO, inventory management, regulations, company policies, and country standards. Support the continuous growth of the Hong Kong business by maintaining a close relationship with internal and external stakeholders, and achieving high customer satisfaction score with a high service turnaround time. Lastly, you will lead, coach and train your team to provide career development opportunities.


  • Degree holder in Engineering, ideally in Biomedical Engineering
  • Minimum 10 years' engineering experience working a multinational biotechnology company, with team management experience is a must
  • Strong commercial sense with excellent communication, presentation and interpersonal skills
  • Proficient in both spoken and written Chinese and English is a pre-requisite for this role

Click "Apply Now" to apply for this position or call Patsy Cheung at +852 3180 4917 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.