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Customer Service Officer (Japanese speaking,3-12mths contract)

Job Title: Customer Service Officer (Japanese speaking,3-12mths contract)
Contract Type: Contract
Location: Taikoo Shing, Eastern District
Industry: CS and Telemarketing
Reference: 52771_1673434426
Contact Name: Suki Choi
Contact Email:

Job Description

Responsibilities

  • Handle emails and calls of members enquiries and complaints at office
  • Process and follow-up on membership scheme
  • Develop and manage relationships with members
  • Promote the membership products, translate the products uniqueness to customers benefit
  • Liaise with internal department to make sure the pre-sales & after-sales process is smooth
  • Provide support to sales team, marketing department and business management team

Requirements

  • Associate Degree in any disciplines
  • 1-2 years working experience in corporate customer service field, fresh graduate will also be considered
  • Good command in both spoken and written English, Chinese (Cantonese & Mandarin) and Japanese (JLPT N2 or above)
  • Experience in a multi-national organization and Call Centers. Excellent interpersonal skill is expected
  • Strong customer service mind and good communication / problem solving skills

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purpose.


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