IT Support Officer, E-commerce (MNC)

Job Title: IT Support Officer, E-commerce (MNC)
Contract Type: Permanent
Location: Hong Kong
Salary: Bonus, Medical Insurance
Reference: 48238_1635307560
Contact Name: Harry Yau
Contact Email:
Job Published: October 27, 2021 12:06

Job Description

About the client

Our client is a well-known fashion retailer with a strong online presence globally. With their aggressive expansion plan, they are currently seeking for an IT Support Officer to join their technology team.

About the role

  • Provide 1st helpdesk support to office users
  • Participate in troubleshooting and escalating related issues/problems to the central IT team if needed
  • Supporting IT assets in the office, including desktop on Windows/Mac OS, Windows Server, Cisco Switch
  • Setting up and maintaining conference-meeting-related systems (e.g. Polycom/Zoom/Google meeting)
  • Providing training for end-users on the application of IT resources
  • Following up IT projects on software & hardware (e.g. upgrade, revamp, relocation)


  • Minimum 2 years of working experience in a sizable organization(s)
  • Ability to manage basic problems and troubleshooting
  • Familiar with office operation systems (e.g. AD account, Symantec Endpoint Encryption, Outlook Email)
  • Familiar with PC hardware, Microsoft products and Networking (e.g. WAN/LAN/Switch&Router)
  • Good in written and spoken English & Mandarin is highly preferred
  • Good team player and work efficiently with other parties

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.