Operations Supervisor (Process Improvement; MNC)

Job Title: Operations Supervisor (Process Improvement; MNC)
Contract Type: Permanent
Location: Hong Kong
Industry: Procurement & Supply Chain
Reference: 49324_1644371379
Contact Name: Ruby Cheung
Contact Email:

Job Description

About our client

Our client is a well-established multinational company providing professional grading services. With over 450 staffs worldwide, it is a market leader in its industry segment. To cope with its business growth in the APAC region, they are looking for a Operations Supervisor to join it regional hub in Hong Kong.

About your role:

  • Reports to Operations Manager based in Hong Kong, this is an individual contributor
  • Responsible for execution of all operations supporting the new venture.
  • Implement, track, manage, and evolve standard operating procedures (SOPs) for new processes. As part of this you will partner with internal stakeholders on continuous improvement / kaizen for all SOPs.
  • Serve as the operations liaison for cross-functional stakeholders
  • Own quality of service, customer experience, and employee engagement KPIs.

The successful applicants:

  • 5 years of experience including operational experience in manufacturing or supply chain
  • Self-starter with a bias for action, especially in situations with limited information and ambiguity.
  • Knowledge of lean production and experience in process improvement is an advantage.
  • Low ego with a servant leadership mentality; role model integrity, hard work, and empathy.
  • Excellent communicator. Experience delivering frequent verbal and written feedback.
  • Fluent Cantonese, English, and Mandarin
  • Strong excel skills including pivot table / vlookup
  • Candidate with less experience will be considered as Assistant Supervisor