Job Description
Responsibilities:
- Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
- Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
- Occasionally visit branches, roadshows or outreach site for control checking is required
- Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
- Provide regular training / coaching to frontline staff on the control perspective
- Compile and review operation flows from time to time
- Comply with internal guideline, legal and regulatory requirements when delivering job duties
Requirements:
- Post-secondary education with at least 5 years' relevant experience, preferably in banking, telemarketing or customer services related area
- Familiar with banking products & operation flow
- Detail minded and good team player
- Excellent reading and writing communication in English
- Excellent presentation/ command skill in both English and Chinese
Click "Apply Now" to apply for this position or call Mary Chan at +852 3180 4948 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.