Senior Business Analyst - HRIS (Workday)

Job Title: Senior Business Analyst - HRIS (Workday)
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: 45291_1608608660
Contact Name: Andrey Sin
Contact Email:
Job Published: December 22, 2020 11:44

Job Description

Job Responsibilities:
  • Closely monitor incident status to ensure incidents are followed up as well as resolved according to defined service level
  • Review incident and provide solutions to end users. Escalate the incident to domain expert if the incident cannot be solved
  • Coordinate with internal / external consultant / developer to keep track and update the change request progress
  • Monitor vendor performance, mandays consumption and lead service vendor evaluation exercise in year contract renewal
  • Comply with IT governance to make sure process flow, procedures as well as practice with the policy
  • University graduate in Information System, Information Technology or related discipline.
  • 5 years experience in IT industry. Experience in regional application support industry is preferable.
  • Knowledge in Workday, Kronos, PeopleSoft, Jira is high advantage
  • Good command of written and spoken English and Cantonese

Click "Apply Now" to apply for this position or call Andrey Sin at +852 3180 4951 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.