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Temp Customer Service Assistant (3 mths contract, max $22k)

Job Title: Temp Customer Service Assistant (3 mths contract, max $22k)
Contract Type: Contract
Location: Sham Shui Po, Sham Shui Po District
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 52631_1671795805
Contact Name: Suki Choi
Contact Email: suki.choi@kos-intl.com
Job Published: December 23, 2022 19:43

Job Description

Our client, a veterinary clinic is hiring a team of Customer Service Representatives to support their round-the-clock operations. They are urgently looking for high calibre candidates to join their dynamic team to provide continuous service excellence to their customers.

Job Responsibilities

  • Report to Operation Manager
  • Handle customer enquiries & complaints and help to resolve problems
  • Maintain effective communication with customers and maintain accurate bookings with doctors and team
  • Liaise with internal teams to ensure service standard is met
  • Make outbound calls to customers for timely confirmation of operations and discharge after inspection / operations
  • Input necessary remarks to system to ensure data integrity is met

Job Requirements

  • Diploma or ablove in any disciplines
  • Minimum 1 year experience in customer service hotline in hospitality sector and / or service hotline being highly preferred
  • Experience in working with a team in shifts to achieve company set service standard goals
  • Ability to handle serious verbal and written complaint cases
  • Excellent communication, negotiation and interpersonal skills are essential
  • Positive, self-motivated and flexible are desired qualities
  • Proficient in MS office applications is necessary for report generation
  • Excellent spoken and written English and Chinese (both Cantonese and Mandarin) is mandatory


Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purpose.