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Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Industry:
Salary: Negotiable
Reference: 45067_1605671476
Contact Name: Martin Tsang
Contact Email: martin.tsang@kosstaffing.com
Job Published: November 18, 2020 11:51

Job Description

To enhance the quality of customer service, our client is looking for a high calibre to join their team as a Customer Service Manager.

Job Description

  • Supervise the CS team to ensure the service stadnard is met by following operation guidelines and procedures
  • Handle escalations and complaints within the established timeframe to ensure service satisfaction
  • Prepare regular reports for management review
  • Provide internal training to the team regularly
  • Optimize the membership program
  • Assist in ad hoc projects if neccessary

Requirement

  • F.7 or above level qualification
  • Minimum 5 years of working experience in related field
  • Entrepreneurial mindset that could bring new ideas to the team
  • Fluency in written and spoken Cantonese and English
  • Proficient in MS Word, Excel, PowerPoint

Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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