Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Quarry Bay, Eastern District
Salary: Negotiable
Reference: 45067_1605671476
Contact Name: Martin Tsang
Contact Email:
Job Published: November 18, 2020 11:51

Job Description

To enhance the quality of customer service, our client is looking for a high calibre to join their team as a Customer Service Manager.

Job Description

  • Supervise the CS team to ensure the service stadnard is met by following operation guidelines and procedures
  • Handle escalations and complaints within the established timeframe to ensure service satisfaction
  • Prepare regular reports for management review
  • Provide internal training to the team regularly
  • Optimize the membership program
  • Assist in ad hoc projects if neccessary


  • F.7 or above level qualification
  • Minimum 5 years of working experience in related field
  • Entrepreneurial mindset that could bring new ideas to the team
  • Fluency in written and spoken Cantonese and English
  • Proficient in MS Word, Excel, PowerPoint

Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Get similar jobs like these by email

By submitting your details you agree to our T&C's